Shazan A., Oct 01, 2026

The lady at the reception welcomed me and my family quite well and she was generous enough to upgrade us to Haram view room and gave us lounge access. The rest of the staff were quite polite too and we had a very pleasant stay, because of the location, prayer audio and prayer room inside the hotel we never missed our salah alhamdulillah.

Ahmed K., Oct 01, 2026

not the first time and will not be the last

Muhammad A. F., Oct 01, 2026

Considering my previous stay experience in December last year, I was expecting a more substantial discount or some form of additional consideration on this occasion. Unfortunately, the room allocated to me this time had a connecting door to the adjacent room, which resulted in very poor sound insulation. Conversations, general noise, and particularly children shouting and screaming from the neighbouring room could be heard very clearly inside my room, including during sleeping hours. This significantly affected the comfort and quality of my stay, as it was difficult to relax or sleep peacefully. For a hotel stay, guests reasonably expect a certain level of privacy, quietness, and comfort within their room, and unfortunately this was not the case during my stay. Given my previous experience as well as the inconvenience encountered this time, I had expected greater consideration in terms of the room allocation and the discount offered.

Muhammad S., Oct 01, 2026

We booked an executive suite 2 bed 2 bath. it was very spacious with a living room dining table for 10 and plenty of seating. the property is less than 5 minutes walk from the Kaaba. Breakfast was a buffet with a lot of variety, although the quality was lacking. for example at other properties they have fresh juices whereas here they charge for fresh juice and provide a version of tang. many things went wrong as they can on vacations however its how the staff handles those issues is what sets them apart from others. Unfortunately, this staff did not seemed to be trained in the least, they were very rude, condescending and just not helpful. On many occasions i felt like i was there employee as they barked orders at me. We had spent the first half of our trip in Medina at a sister hotel and the complete opposite was true, very good service at Pullman zamzam medina. Its a shame that the standards of a 5 star hotel are not being maintained. i would recommend staying somewhere else since most going to this location are going for umrah and the last thing you need is the staff testing your patience.

Noorjahan B., Oct 01, 2026

Email you to inform you a disabled person and there needs, on day of check in, wasn’t given a disabled room, also second room was given empty no towels pen paper basic needs. Was given after asked. Not a good experience and sadly didn’t get minimum service.